Homeserve (HSV.L) the home emergency repair company today announced it had agreed to pay a fine of £30.6million to the FCA in relation to regulatory non compliance issues which have occured historically at the company.
Homeserves issues mainly related to sales and marketing and problems with complaints handling procedures over the last 2 years. The company has confirmed all customers affected will be contacted by the end of March.
Chief Executive Officer Richard Harpin said: “We acknowledge the FCA’s final notice which brings its investigation to a conclusion. We sincerely regret that some customers have been affected by these issues.
We have transformed the business, rebuilding and strengthening the management team, retraining staff and restructuring systems and controls. We have worked very hard over the last two years to put customers back at the heart of our business and we are committed to offering valuable products with a high quality of service.”
Homeserve (HSV.L) the home emergency repair company today announced it had agreed to pay a fine of £30.6million to the FCA in relation to regulatory non compliance issues which have occured historically at the company.
Homeserves issues mainly related to sales and marketing and problems with complaints handling procedures over the last 2 years. The company has confirmed all customers affected will be contacted by the end of March.
Chief Executive Officer Richard Harpin said: “We acknowledge the FCA’s final notice which brings its investigation to a conclusion. We sincerely regret that some customers have been affected by these issues.
We have transformed the business, rebuilding and strengthening the management team, retraining staff and restructuring systems and controls. We have worked very hard over the last two years to put customers back at the heart of our business and we are committed to offering valuable products with a high quality of service.”